A property manager’s checklist — the seven things that separate a vendor who protects your bottom line from one who quietly costs you it, and the red flags to walk away from.
Jump to the 7 checks
The multifamily make‑ready averages $3,000–$5,000 per unit once you count lost rent, and a turn that should take five to seven days stretches to two weeks when vendor coordination breaks down. Choosing a turnover cleaning vendor isn’t a procurement checkbox — it’s a decision that drives your bottom line. Use the seven checks below to separate a partner from a problem.
Uninsured 1099 crews put the liability on you. Require a Certificate of Insurance naming your ownership entity — one you can forward to your insurer, fast.
“We’ll get to it” is not a commitment. Look for a guaranteed 24–48 hour window for the clean, in writing — because speed is vacancy.
Time-stamped before-and-after on every unit protects you in deposit disputes and gives ownership proof of condition — not “trust us.”
A per-unit rate sheet, consolidated invoicing, and one point of contact across properties — not a new negotiation every turn.
RealPage, Yardi, Entrata, MRI — a vendor who already knows the portals onboards in days, not weeks of back-and-forth.
Can they cover a heavy turn month or a multi-property push without quality slipping? Ask how they staff peak season.
Talk to a current PM client. Look for documented, consistent results across many turns — not a single good job or the lowest bid.
No reviews, no insurance shown, no documentation standard — if you can’t verify them before signing, neither can ownership after.
A vendor who won’t commit to a window in writing will cost you rent the first busy month.
Inconsistent quality and a liability gap when there’s no insurance behind the people in your units.
A missed turn date costs more in lost rent than the cleaning ever saved. Price the risk, not just the invoice.
We didn’t build Elite Touch for homeowners — we built it for the property managers writing this checklist. Here’s how the seven checks map to how we work.

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“We swapped three vendors before landing here. Reliable, documented, one point of contact. Done.”
— Facilities Manager · [Management Company] · Midtown
“Elite Touch completely changed how we handle turnovers. The photo reports go straight to ownership — I haven’t had a single dispute since we switched.”
Property Manager[Management Company] · 220-unit Class A, Buckhead“We run six properties across the metro. Elite Touch is the only vendor who can scale with us without dropping consistency.”
Regional Director[Management Company] · Multi-property portfolio“Compliance docs came back faster than any vendor we’ve onboarded. COI to our insurer, W-9 in the inbox, done.”
Asset Manager[Management Company] · AtlantaTell us about the property. No obligation — or call (470) 334‑0829.
Free quote · 1-hour response · No obligation · insurance certificate within 24 hours